Field Technician

Key Duties and Responsibilities





24/7 field assistance, on-call, out of hours and night / weekend / public holidays working as required

Proactive monitoring of equipment and facilities

Assist network installation, testing and commissioning, bringing into service, integration

Cross connects and jumping

Assist to maintain records, inventory and spares

Assist to receive equipment, bench test, storage and RMA return handling

Assist with incident and problem resolution as directed by NOC / TAC

Provide Service Desk cover as required

Assist Service Manager as directed

Assist with technical shareholder support / shareholder consultancy and sales support

Assist with network quality and performance management

Assist with creation of ad hoc reports as needed

Assist other departments and projects as requested by the Programme Manager

Drive company vehicles as required

Adhere to all company policies and procedures





Minimum Qualifications:





Bachelor's degree in Engineering or related field

CCNA, Cisco, MikroTik and Fiber Optic certifications (desirable)

Proficiency in routing protocols: OSPF, EIGRP, BGP, MPLS

Strong communication and interpersonal skills

Valid driver's license





Experience and Skills





3+ years of relevant work experience in telecom industry

Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).

Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks etc.

Must use systems effectively to record information accurately and concisely in a timely manner

Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Excellent communications and soft skills, including ability to listen and follow instructions