Field Services Technician

Job Description:

• Complete product installations according to procedures
• Complete service work according to procedures
• Represent the company and provide high-quality installation and servicing of products
• Provide professional onsite customer service and friendly customer interaction
• Use safe and defensive driving habits while maintaining a clean driving record
• Work efficiently to maintain competitive installation and service costs
• Comply with procedures and provide documented feedback on deviations
• Organize and maintain spare-parts inventory
• Maintain a clean and orderly work vehicle
• Follow company processes, policies, and procedures
• Ensure installations are completed according to work orders
• Obtain customer signatures approving completed work
• Document non-standard installations/services and proactively provide solutions
• Submit required paperwork and reports to the home office
• Provide process-improvement suggestions

Requirements:

• Valid driver's license to drive a company vehicle to customer locations
• 12 volt vehicle upfitting/outfitting installation knowledge, including GPS and exterior and interior monitoring systems
• Ability to alternate from sitting to standing and climb steps/ladders, crouch, and kneel as needed
• Ability to lift 75 lbs. and 35 lbs. overhead
• Ability to fit in/under semi-confined spaces inside and under vehicles
• Minimum 95% accuracy of Target Times for assigned installations
• Clean driving record through safe and defensive driving
• Ability to complete installations according to installation and service work orders
• Ability to obtain customer approval with proper signatures
• Ability to document non-standard installations/services and determine corrective solutions
• Familiarity with Microsoft Office applications
• Professional onsite appearance and customer communication
• Ability to provide paperwork and reports to the home office in a timely manner
• Ability to provide process improvement suggestions
• Ability to follow the Pro-Vision Installation policy and procedure manual
• Additional requirements and duties as assigned

Benefits:

• Equal Opportunity Employer
• Reasonable accommodations for qualified applicants and employees with disabilities, as required by the Americans with Disabilities Act