Field Service Technician II

Job Description:

• Meet daily service repair needs and drive customer satisfaction
• Install, repair, and maintain equipment in the field
• Provide customer training as required
• Document inspections, maintenance, and repair work and submit paperwork promptly
• Order, install, and return parts while managing repair-parts cycle time
• Review logs for open issues and prepare formal customer reports
• Participate in service sales opportunities and support revenue programs
• Maintain and calibrate tools and test equipment
• Assess equipment performance using field-support data and recommend improvements
• Provide technical support to customers and other service professionals
• Participate in site surveys, pilot service programs, and meetings
• Maintain communication with senior Field Service Engineers and Product Managers
• Control and minimize costs
• Travel daily to customer locations in and around Hebron, including the airport
• Comply with company health, safety, and environmental policies

Requirements:

• Associate’s Degree, related trade certification, or military training in electrical, electronic, or mechanical fields
• 1–3 years of comparative related electrical or mechanical field service work and life experience may be acceptable in lieu of the stated education
• Minimum 3 years of experience troubleshooting and repairing electrical and electronic systems and equipment in the field
• Computer literacy and competency with all programs in the MS Office Suite
• Aptitude for learning specialized software programs
• Basic technical knowledge of Trace and X-Ray technologies
• Excellent communication, organizational, interpersonal, telephone, and customer service skills
• Strong customer focus and teamwork orientation
• Willingness and ability to travel at short notice
• Must successfully pass a federal background investigation and TSA vetting for Sensitive Security Information (SSI) access
• Must comply with applicable U.S. export control and security regulations
• Ability to lift and carry 80 lbs.
• Ability to operate carts, hoists, davit cranes, pallet jacks, and other devices
• Full body mobility
• Ability to work safely in varied environments around dangerous industrial equipment
• Willingness to work overtime and hours other than Monday–Friday as required
• Must be able to work in a drug-free workplace and submit to drug testing as permitted by law

Benefits:

• Competitive Business Profit Plan
• Medical, dental & vision insurance
• 401(k) with company match
• Paid time off
• Flexible benefits to support health, wellbeing, financial and lifestyle needs
• Training and opportunities for career growth locally and globally
• Inclusive environment with strong leadership and focus on safety and wellbeing