Field Service Technician

Job Description:

• Directly manage all aspects of customer service and care for clients
• Independently troubleshoot and repair high-speed cash-handling equipment
• Track and manage parts and tools
• Stay current on technical and functional changes to GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customers informed during maintenance or system downtime
• Complete machine installations, Engineering Change Notices, system upgrades, and hardware/software upgrades
• Adhere to safety guidelines and policies
• Complete required Environmental Health & Safety training
• Timely report job-site accidents involving injury or property damage
• Report to the District Service Manager
• Travel regularly to customer sites throughout York, Pennsylvania and neighboring areas

Requirements:

• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
• Certificates in related fields preferred
• Excellent customer service and communication skills
• Working knowledge of personal computers, Microsoft Office, network sites, and email communication
• Logical troubleshooting skills and ability to isolate problems at PCB or component level
• Ability to read and work with electrical schematics, logic diagrams, and mechanical drawings
• Knowledge of AC/DC power distribution and digital/analog circuitry
• Experience repairing high-speed paper-handling machines preferred; ATM or copier experience preferred
• 3–5 years of technical field service repair experience preferred
• Valid Driver’s License
• Ability to lift up to 50 pounds without assistance
• Ability to sit and/or stand for long periods and frequently kneel, bend, squat, sit, and twist
• Ability to work at customer sites including financial institutions, casinos, truck stops, recreational parks, and retail stores
• Ability to work weekends and/or holidays on a rotational basis
• Availability for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends
• Ability to drive to customer sites during working hours
• Occasional travel outside the assigned territory, including air and overnight travel, may be necessary
• Ability to accommodate limited accessibility at a job site
• Ability to work autonomously with minimal supervision
• Must reside within the assigned territory or be willing to relocate to within approximately 40 miles of York, Pennsylvania; relocation assistance is unavailable

Benefits:

• 401(k) Retirement Plan with Fidelity, including 2.5% company base contribution and employer matching
• Health insurance with three Blue Cross Blue Shield medical plans
• Paid Parental Leave
• MDLive 24/7 Virtual Doctor and Nurse Line
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Company-paid Basic Life insurance and AD&D
• Company-paid Short-Term Disability, Long-Term Disability, and Employee Assistance Program
• Paid Vacation
• Paid Sick days
• 9 to 11 paid holidays
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity
• Opportunities for internal promotions and career advancement
• Company vehicle and insurance for certain positions
• Company van provided for customer-site travel