Field Service Technician

Job Description:

• Perform field service work remotely at customer sites
• Install and service injection molding equipment
• Troubleshoot and repair injection molding machines and robots
• Conduct tests and inspections of mechanical, hydraulic, pneumatic, electrical, electronic, and software components
• Perform calibrations to optimize equipment performance
• Install software and hardware
• Perform safety checks on equipment
• Educate customers on equipment and instruct them on proper operation
• Manage customer issue resolution, including ordering and installing replacement parts
• Diagnose control-system problems and develop organized approaches to machine repairs
• Instruct Service Technicians and customer operators on maintenance and safe operation of injection molding systems
• Communicate with Central Service, Manufacturing, and Parts Center to resolve field problems
• Provide regular written reports to the Service Manager

Requirements:

• High School Diploma required
• Associate’s or Bachelor’s degree preferred
• 5+ years in injection molding troubleshooting or processing, or prior experience as a Field Service Injection Molding Technician/Service Engineer
• Knowledge of blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems
• Experience with injection molding machines
• Well-rounded skills in electrical, mechanical, hydraulic, and computer systems
• Ability to provide basic training for customers and employees
• Knowledge and understanding of the injection molding process
• Ability to troubleshoot problems systematically
• Knowledge of microprocessor programming
• Knowledge of materials such as PET, polypropylene, polyethylene, styrene, and other common materials
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to handle difficult or unhappy customers with tact and diplomacy
• Dedicated team player with a positive attitude
• Familiarity with ENGEL machines and robots preferred
• Ability to use internal resources efficiently to resolve customer issues
• Ability to work independently with minimal back-office support
• Valid passport required
• Driver’s license in good standing that includes REAL ID required

Benefits:

• Health, dental, and vision insurance effective on the first day of hire
• 401(k) with match
• Over 3 weeks PTO
• Employer-paid life insurance
• Long- and short-term disability
• Employee-centric environment
• Comprehensive vehicle program with monthly stipend and mileage reimbursement
• $75 per diem when travelling on the road
• Tool reimbursement
• Cell phone
• Laptop
• Occasional voluntary weekend travel
• Contribution to HSA
• Dependent and Health FSA
• Vacation pay
• Holiday pay
• Competitive total compensation package