Field Service Technician

Job Description:

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
• Provide scheduled inspections, cleaning, and other services within an assigned territory.
• Perform minor product repairs.
• Inspect products for correct operation and resolve or escalate issues according to established procedures.
• Schedule services and complete required paperwork.
• Work with customers to ensure satisfaction and understanding of product functionality.
• Troubleshoot hardware and software failures using diagnostic tools.
• Perform component-level hardware repairs.
• Clean and adjust mechanical components.
• Configure and install applicable software.
• Perform preventive maintenance and routine checks.
• Refill consumables as directed.
• Install, move, add, change, and remove hardware and software products.
• Instruct and train customers on installed hardware and software.
• Participate in training, KPI initiatives, and special projects.

Requirements:

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

Benefits:

• Equal opportunity employer
• Diverse and inclusive workplace
• On-the-job, classroom, and web-based hardware and software training