Field Service Technician

Job Description:

• Install, debug, and provide technical maintenance for ATMs, retail, and other equipment within an assigned customer and/or product area
• Perform incident handling, preventive maintenance, IMAC/R, and customer training duties
• Use diagnostic tools to troubleshoot hardware and software failures
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Perform routine preventive-maintenance checks according to documented procedures
• Refill consumables as directed
• Install, move, add, change, and remove hardware and software products
• Instruct and train customers on usage and operation of installed hardware and software
• Receive incident briefings and orders from dispatch
• Update dispatch on unforeseen issues and provide detailed briefings on completed activities
• Proactively inform customers about service status, progress, and outcomes
• Identify technical or process problems and recommend improvements
• Use corporate tools and processes for knowledge sharing and information gathering

Requirements:

• Education or equivalent work experience required
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service
• Good written and verbal communication skills
• Driver's license and driving record that satisfies DN's fleet requirements

Benefits:

• Equal opportunity employer
• Diversity-valuing workplace
• Access to corporate tools and processes for knowledge sharing and information gathering