Field Service Technician

Job Description:

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
• Perform scheduled inspections, cleaning, other services, and minor product repairs within an assigned territory.
• Inspect products for correct operation and resolve or escalate issues according to established procedures.
• Schedule services and complete required paperwork.
• Work with customers to ensure satisfaction and understanding of product functionality.
• Perform troubleshooting using diagnostic tools and detailed analysis of hardware and software failures.
• Perform component-level hardware repairs.
• Clean and adjust mechanical components.
• Configure and install applicable software.
• Perform preventive maintenance and routine checks.
• Refill consumables as directed.
• Install, move, add, change, and remove hardware and software products.
• Instruct and train customers on installed hardware and software usage.
• Participate in hardware and software training, KPI initiatives, and special projects.

Requirements:

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

Benefits:

• Equal opportunity employer
• Diversity-valuing workplace