Field Service Representative

Job Description:

• Install, configure, and test medical devices at customer facilities in accordance with company standards
• Perform preventive maintenance, calibration, and safety checks on equipment
• Troubleshoot and repair devices, diagnosing technical issues accurately and resolving them in a timely manner
• Provide on-site and remote technical support to healthcare professionals
• Train clinical staff and end-users on proper equipment operation and basic maintenance
• Maintain accurate service documentation, including service reports, logs, and compliance records
• Ensure adherence to regulatory requirements, safety standards, and company policies (e.g., FDA, ISO)
• Manage assigned service territory, including scheduling visits and responding to service requests and engaging 3rd party resources as needed
• Maintain inventory of tools, parts, and service equipment
• Collaborate with engineering, sales, and customer support teams to improve customer satisfaction
• Identify opportunities for service contract renewals, upgrades, or product improvements

Requirements:

• Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related field preferred
• 2–5 years of experience in field service, medical device support, or a related technical role
• Equivalent combination of education and hands-on technical experience may be considered
• Strong understanding of electronics, mechanical systems, and medical equipment
• Ability to read and interpret technical manuals, schematics, and diagrams
• Proficiency with diagnostic tools and troubleshooting techniques
• Familiarity with regulatory standards applicable to medical devices is a plus
• Excellent customer service and communication skills
• Strong problem-solving and critical thinking ability
• Ability to work independently with minimal supervision
• Effective time management and organizational skills
• Adaptability in a fast-paced, field-based environment
• Frequent travel within assigned territory (up to 75% or more)
• Ability to work in clinical settings, including hospitals and laboratories
• Must be able to lift and move equipment (typically up to 50 lbs)
• Valid driver’s license and clean driving record required
• May require participation in on-call or after-hours support schedules
• Certification such as CBET (Certified Biomedical Equipment Technician) preferred
• Experience supporting specific types of medical equipment (e.g., beds and stretchers, patient monitoring, diagnostic devices) preferred
• Knowledge of networking and IT systems related to medical devices preferred

Benefits:

• Performance-based bonuses or incentives
• Company vehicle or travel reimbursement
• Health, dental, and vision insurance
• Retirement savings plan (e.g., 401(k))
• Paid time off and holidays
• Ongoing training and professional development opportunities