Field Service Manager

Job Description:

• Lead safe, efficient field service delivery for an approximately $25M P&L
• Direct approximately 10 Field Engineers and Supervisors and an extended team of approximately 35 Field Engineers
• Optimize workforce planning, standard work, metrics, digital tools, documentation, and corrective actions
• Lead, coach, and develop field service professionals through expectations, feedback, accountability, and technical guidance
• Build capability through recruiting, retention, competency planning, and succession planning
• Foster an inclusive, collaborative, and safety-focused culture
• Strengthen customer and stakeholder relationships, understand needs, resolve escalations, and deliver service-contract commitments
• Improve customer satisfaction, retention, growth, revenue attainment, cost control, and margins
• Use KPIs and operational data to improve technician productivity, utilization, competency, and execution
• Partner with sales, operations, engineering, supply chain, finance, customer support, and other cross-functional teams
• Strengthen processes, tools, workflows, data quality, standard work, and best-practice sharing
• Champion safety and ensure compliance with policies, quality standards, procedures, regulations, and audit requirements
• Identify and mitigate risk; lead root-cause analysis, corrective actions, and follow-through

Requirements:

• Proven field service or technical operations leadership, including team development, relevant technical knowledge, and operational improvement
• Ability to manage competing customers, projects, priorities, and operational demands
• Strong customer engagement, communication, coaching, leadership, analytical, problem-solving, and data-based decision-making skills
• Bachelor's degree in Engineering or a related field; advanced technical, business, or operations degree preferred
• Experience with service systems, automation, contracts, customer support, and financial or P&L management
• Experience leading continuous improvement, change, or process transformation in regulated technical environments
• Must be a U.S. Person: U.S. citizen, U.S. permanent resident, protected U.S. asylum or refugee status, or able to obtain export authorization

Benefits:

• Employer-subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Assistance Program (EAP)
• Educational Assistance
• Parental Leave
• Paid Time Off for vacation, personal business, sick time, and parental leave
• 12 Paid Holidays
• Competitive salary
• Leading-edge work and opportunities to develop solutions alongside dedicated experts