Field Service Engineer – III

TransMedics, Inc. · via Devremote

🌎 Remote ⏰ Full Time ⌛ Posted 12 days ago

Install, repair, maintain, troubleshoot, and upgrade TransMedics Organ Care Systems at internal and external customer sites
Independently manage field service activities within an assigned geographic region
Perform scheduled preventive maintenance and other required service activities in accordance with quality and regulatory standards
Troubleshoot complex electromechanical systems, identify root causes, and determine corrective actions
Respond to equipment issues and customer service needs while prioritizing multiple service activities
Provide remote and phone-based technical troubleshooting support
Serve as a technical resource for other Field Service Engineers through troubleshooting support, technical guidance, training, and mentoring
Complete service reports, documentation, and required records
Enter service activities and information into company databases and systems
Maintain service tools, test equipment, and other field-service equipment
Develop and maintain professional relationships with hospital customers and stakeholders
Drive customer satisfaction through responsive communication and service excellence
Collaborate with Quality, Engineering, Operations, and other cross-functional partners
Maintain detailed knowledge of products, service procedures, quality requirements, and regulatory requirements
Travel frequently within the assigned region, with occasional domestic and international travel
Work independently in hospital, clinical, customer, and company environments

Bachelor's degree with a minimum of 3 years of experience as a Field Service Engineer; OR Associate's/Technical degree with a minimum of 5 years of experience as a Field Service Engineer; OR high school diploma or equivalent with a minimum of 7 years of experience as a Field Service Engineer
Demonstrated experience servicing, repairing, maintaining, and troubleshooting complex electromechanical equipment
Demonstrated ability to assemble and disassemble highly complex electromechanical systems
Strong analytical, diagnostic, problem-solving, and troubleshooting skills
Demonstrated ability to work independently in a field-based environment with limited day-to-day supervision
Ability to independently prioritize multiple service activities, customer needs, preventive maintenance requirements, and urgent equipment issues
Strong verbal and written communication skills
Strong interpersonal and customer-service skills
Must possess a valid driver's license and valid passport
Must be able and willing to meet the travel and physical requirements of the position
Must be able and willing to travel up to 80% of the time
Must be available to support business needs outside normal working hours, including occasional nights and weekends
Must be able to lift and transport equipment weighing up to 50 pounds
Ability to speak a foreign language is a plus
Remote, field-based position supporting an assigned geographic service region in the USA