Field Service Engineer I – Digital Pathology

Job Description:

• Install, perform preventative maintenance, troubleshoot, configure software, modify, and repair Digital Pathology scanners, applications, and connected customer environments
• Execute service activities within the assigned territory, prioritizing customer needs and managing service activity
• Support scanner, software, and network-connected systems according to quality and regulatory requirements
• Build trusted customer relationships as a technical partner
• Collaborate with technical support, applications, commercial, and service team members
• Help customers optimize digital workflows and achieve operational and diagnostic objectives
• Maximize system performance, customer uptime, productivity, and operational performance

Requirements:

• Associate’s degree with 1+ years of field service, technical, biomedical, military, IT, or related hands-on troubleshooting experience, or equivalent experience
• Experience troubleshooting and repairing electromechanical, electronic, laboratory, imaging, IT-connected, software, networking, or instrumentation systems
• Ability to work in a field-based customer environment
• Valid driver’s license with an acceptable driving record
• Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted
• Ability to stand, walk for prolonged periods, sit, squat, kneel, ascend and descend stairs, and reach with hands and arms
• Up to 90% flying and/or driving travel, including overnight stays
• Preferred experience diagnosing and repairing medical devices, laboratory instrumentation, imaging equipment, scientific equipment, or IT-connected systems
• Preferred field service or technical support experience in lab, hospital, clinical, pathology, biomedical, digital imaging, or customer-facing technical environments
• Preferred experience using networked devices, software applications, service systems, CRM tools, or quality documentation processes

Benefits:

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Bonus/incentive pay
• Remote work arrangement from home for eligible role