Field Service Engineer, 4+ years

Job Description:

• Serve as the primary technical partner for healthcare customers using Medtronic’s Hugo robotic-assisted surgery platform
• Install, commission, upgrade, maintain, repair, and troubleshoot Hugo systems and integrated medical equipment
• Provide onsite technical support and training to healthcare professionals
• Diagnose and resolve electrical, mechanical, software, and system-level issues
• Perform preventive maintenance, inspections, and system performance evaluations
• Execute equipment repairs, modifications, and engineering change implementations
• Provide technical guidance and operational training to clinical and customer support teams
• Document service activities, technical findings, and corrective actions
• Collaborate with customers, engineering, and technical support teams to resolve complex challenges
• Build trusted customer relationships through responsive and professional service
• Provide feedback supporting continuous product improvement and customer success
• Travel frequently throughout the assigned territory, up to 75%

Requirements:

• High School Diploma or equivalent and 4+ years of experience in clinical field service, clinical customer support, medical device service, or technical equipment support
• Experience installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems
• Experience supporting customers in a field-based technical service environment
• Ability to travel up to 75% within the assigned territory
• English communication skills, written and verbal
• Relevant experience in clinical field service or clinical customer support experience
• Unrestricted U.S. work authorization at the time of hire and for the duration of employment
• Bachelor’s degree in Bioengineering, Engineering, Technology, or related technical discipline (preferred)
• Experience servicing medical devices in hospital or clinical settings (preferred)
• Experience with robotics, automation, or motion control systems (preferred)
• Experience troubleshooting electromechanical or biomedical equipment (preferred)
• Ability to read and interpret schematics, engineering drawings, and technical documentation (preferred)
• Excellent English written and verbal communication skills (preferred)

Benefits:

• Competitive Salary and flexible Benefits Package
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement
• Capital Accumulation Plan
• Paid sick time for temporary employees, as required by applicable state law