Field Engineer

Job Description:

• Report to the ECH Field Engineer Manager
• Be accountable for system implementation according to site design specifics
• Perform on-site configuration, testing, cut, and post-cut support for on-premise and cloud-hosted ECH solutions
• Configure supported ECH solutions, including hybrid cloud and SaaS-based applications
• Perform site verification testing before production cutover
• Configure and troubleshoot connectivity between local site infrastructure and cloud-hosted application environments
• Support customers and channel partners during production deployment
• Document solution changes, cloud tenant configurations, and API integrations during implementation
• Resolve installation and quality issues promptly and efficiently
• Participate in developing and approving Methods of Procedure for cloud migrations and system upgrades
• Participate in pre-contract oral presentations and customer negotiations as required
• Maintain subject matter expertise in emerging cloud-native public safety technologies
• Travel 50–75%, with more than 75% U.S. and international travel stated in the role description

Requirements:

• High School diploma, Associate's or Bachelor's degree in Computer Science, Engineering, IT, or Technology
• 5+ years of experience working in an Engineering or Technical environment
• 3+ years of experience in the deployment or Integration of complex IP products and systems
• CompTIA Network+ AND Security+
• Experience with cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory)
• Experience with installation, administration, and troubleshooting of VMware ESXi v.6+ and/or Microsoft Hyper-V 2012+
• Experience with Microsoft SQL Server 2008 R2/2012/2016/2022
• Experience with Windows Server 2012/2016/2022
• Experience with Windows 10 & 11
• Linux experience
• Experience with network switches, preferably Cisco IOS
• Basic knowledge of firewalls and routers, preferably Fortinet FortiGate
• Telephony knowledge related to analog lines and PRI, including troubleshooting and physical configuration/termination
• Familiarity with ACD call routing and provisioning
• Familiarity with SIP interfaces and call flow ladders for troubleshooting and provisioning the SBC
• Basic Active Directory knowledge pertaining to account segregation and role assignments
• Ability to operate independently using various guides and remote support options
• Ability to self-manage time based on objectives and goals
• Familiarity with virtual machine deployments and hosted systems, ESXi/KVM Red Hat
• Familiarity with Cisco switch configurations
• Must possess or be eligible for a US passport for international travel up to 75%
• Server hardware / Workstation hardware experience
• Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract
• Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available

Benefits:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• Referral Payment Plan
• Remote work arrangement
• International travel opportunities