Event Operations Specialist

Job Description:

• Own and execute recurring administrative event workflows, including creating Test Requisition Forms (TRFs), scheduling couriers, dispatching PHI directly to clinics, and creating custom OnceHub/scheduler links
• Serve as the operational liaison between the Events Team and internal/external Logistics partners such as BioTouch
• Centralize marketing collateral and kit ordering to maintain accurate inventory levels, prevent stockouts, and handle back-end tracking
• Manage Salesforce account creation for specialized shipping needs and maintain the Mobile Events Salesforce inbox
• Maintain 100% SLA adherence for shipping deadlines and ensure timely kit and event-material deliveries
• Post daily event/scheduler status reports in dedicated Slack channels
• Provide continuous operational support for core systems and administrative tasks when Event Leads are traveling or managing remote event weeks
• Troubleshoot emergency shipping bottlenecks and logistical issues in real time
• Deploy to large-scale, high-volume, or high-risk events for onsite operational, registration, and logistical support
• Support events with rapid sign-up growth as an additional onsite execution lead
• Evaluate local clinic kit flow, courier handoffs, and phlebotomy setup during onsite visits and identify workflow optimizations

Requirements:

• Minimum of Bachelor’s degree or equivalent experience
• Travel up to 25% to support onsite events
• Experience supporting in-person or in-office clinical operations or events with multiple work streams and stakeholders
• Positive “can do” attitude with a strong desire to roll up sleeves
• Meticulously organized, consistent with follow through, oriented toward operations
• Excellent face-to-face, verbal, and written customer service and communication skills
• Minimum 5 years of work experience preferred
• Preference for East or Central time zone candidates
• Experience working with Logistics, and provider or channel-based business models
• Working knowledge of program/project management software preferred

Benefits:

• Remote-based role with primary workplace at home
• Occasional travel to a GRAIL office or other locations for work or team-related events