Enrollment Specialist

Tembo Health · via Remote Rocketship

💰 $27/hr 🌎 Remote ⌛ Posted 18 days ago

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Serve as the internal expert on the patient and caregiver onboarding experience
Own program outreach, education, and remote enrollment from start to finish
Manage a high-volume call list to educate patients and care teams about the Tembo Health program
Coordinate with members, caregivers, and families to obtain program consent
Collaborate with the Clinical Team and partner organizations to schedule virtual assessments
Enroll new patients and caregivers into the program
Maintain accurate, timely records of interactions, assessments, and follow-ups across platforms
Consistently meet performance KPIs
Work effectively within the timeframes of a fast-paced startup
Perform other assigned duties

Fluency in English
High school diploma or equivalent
1-2 years of inside sales or outbound telephonic experience
Comfortable being on the phone throughout the day (minimum 65 calls per day)
Internet speed of 25Mbps minimum, with speed test proof submitted upon hire
Consistent access to a private work environment with professionally appropriate surroundings for frequent video conferencing
Workstation setup conducive to remote work needs
Empathy and comfort engaging with individuals experiencing cognitive decline and their caregivers
Ability to understand and articulate program benefits
Ability to exercise independent judgment and voice noticeable issues or trends
Strong verbal and written communication skills
Strong problem-solving skills and ability to escalate appropriately
Excellent organizational skills and ability to multitask
Strong proficiency in computer software navigation and modern technology systems
Ability to perform duties remotely with minimal oversight
Ability to work in a multidisciplinary team environment
Comfort in a dynamic, evolving healthcare environment
Passion for healthcare and affecting change in the healthcare landscape

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