Enrollment Specialist

Job Description:

• Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s services and support
• Guide patients through the enrollment process, surfacing goals and concerns to tailor support
• Respond to inbound communications and triage requests
• Connect patients with the appropriate team members
• Obtain patient consent and complete enrollment surveys
• Escalate urgent needs to clinical teams
• Share feedback with internal teams based on patient and provider needs, referral trends, and access barriers
• Work a structured schedule with coverage to ensure patient access
• Meet daily, weekly, and monthly enrollment goals
• Pass regular call audits for compliance and quality
• Identify gaps and opportunities to improve the enrollment process and patient experience

Requirements:

• 3+ years of experience in an enrollment, patient outreach, call center, or SDR role with high phone volume
• Motivation to help patients access better care and hit enrollment targets
• Ability to build trust with providers and patients through curiosity, empathy, and clarity
• Organized and proactive approach to dynamic or ambiguous situations
• Comfort with frequent change in a startup environment
• Clear and professional written and verbal communication
• CRM documentation experience, such as Salesforce
• Familiarity with Slack, Salesforce, Zoom, Google Suite, and EHRs
• Ability to adapt to new systems and workflows
• Basic Life Support (BLS) certification required by start date
• Compliance with Daymark's Employee Vaccination and Testing policy required by start date
• Fluency in multiple languages is a plus, but not required
• Must be based within Southern California

Benefits:

• Commission opportunity of $10,000-$15,000 upon hitting performance and enrollment targets
• Fully remote work arrangement
• Flexible evening or weekend coverage
• Basic Life Support (BLS) certification and compliance with Daymark's Employee Vaccination and Testing policy required for patient-facing roles