Enrollment Medical Assistant

Job Description:

• Conduct targeted telephonic outreach to patients on provided lists
• Deliver customer service and patient-centered communication using standard messaging
• Confirm service area eligibility and complete structured screening forms
• Capture demographic information, chronic disease history, and functional-decline indicators
• Educate patients and families about palliative care, Vynca's services, and program expectations
• Translate complex clinical concepts into accessible, reassuring language
• Schedule eligible patients for an initial nurse practitioner visit
• Coordinate logistics for a smooth handoff from enrollment to care
• Act as liaison between patients and the broader care team
• Direct calls, texts, and emails to appropriate individuals or departments
• Respond to patient questions and concerns in a timely, supportive manner
• Maintain confidentiality and accuracy in patient documentation and communications under HIPAA and organizational standards
• Coordinate enrollment efforts across targeted regions and track outreach activity
• Identify outreach trends and enrollment barriers
• Share qualitative and quantitative feedback and creative ideas with market and business development teams
• Maintain collaborative relationships with designated market teams and practice leadership
• Contribute to program expansion, census growth, and patient access

Requirements:

• Current CMA or CCMA certificate issued by a recognized credentialing body
• 2 years of healthcare experience required
• 1 year of telephonic or call center customer service experience
• Experience working in a medical practice or healthcare setting
• Familiarity with EHR platforms for documenting patient interactions and scheduling appointments
• Experience and training in motivational interviewing and patient education
• Comfort discussing serious illness, chronic disease, and end-of-life adjacent topics with patients and families
• Strong organizational skills and ability to work independently and manage a high-volume outreach workload
• Proficient with Microsoft and Google applications
• Access to a reliable internet connection
• Strong written and verbal communication skills
• Exceptional interpersonal skills including conflict resolution and de-escalation techniques
• Willing and able to work Monday through Friday, 8:30am–5pm Eastern/Central/Mountain/Pacific Standard Time, with possible overtime
• Must reside and perform work in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington
• Legally authorized to work in the United States
• Background check, potentially including drug test or other health screenings, required prior to employment
• Influenza vaccination required for patient-, client-, or customer-facing roles
• Bilingual English/Spanish preferred
• Medical terminology certification preferred
• Familiarity with palliative care, home-based care models, or chronic disease management preferred

Benefits:

• Medical, dental, and vision insurance
• Income protection benefits
• Flexible PTO
• Company holidays
• 401k
• Wellness benefits
• Mileage reimbursement for field roles according to IRS guidelines