Engagement Manager

UptimeAI Inc. · via Backpacker Job Board

🌎 Remote ⌛ Posted 5 days ago

Own customer success, adoption, and value realization across enterprise accounts
Partner with engineering, operations, and reliability teams to deploy and scale UptimeAI solutions
Act as a trusted advisor to customer executives and technical teams
Help customers achieve reduced downtime, lower maintenance costs, improved asset reliability, and increased operational efficiency
Lead deployment programs for industrial AI solutions
Facilitate technical workshops and solution architecture discussions
Translate AI insights into actionable operational improvements
Partner with Sales and Solutions teams to support strategic customer opportunities
Identify new use cases and expansion opportunities based on realized value
Collaborate with Product, Engineering, and Delivery teams
Represent the voice of the customer internally
Help shape the product roadmap based on field insights

10+ years experience in customer engagement, digital transformation, or enterprise SaaS deployments
Experience working with industrial customers in sectors such as oil & gas, manufacturing, chemicals, power, or heavy industry
Experience deploying industrial analytics, APM, predictive maintenance, or AI solutions
Strong program or project management skills managing complex enterprise deployments
Ability to engage technical, operational, and executive stakeholders
Experience working with cross-functional teams including engineering, product, and data science
Background in reliability engineering, operations, or industrial digital transformation
Experience with APM platforms, industrial IoT, or predictive maintenance solutions
Certifications such as CMRP, Six Sigma, or reliability frameworks

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