e-Live Verification Phone Agent

Job Description:

• Review customer information and verification documents
• Verify identity and rental eligibility
• Handle inbound and outbound customer calls
• Support customers through phone, chat, and online verification tools
• Document customer interactions and verification outcomes
• Meet quality, accuracy, and productivity standards
• Support U-Haul's TruckShare 24/7 program by helping approve rentals and prevent fraud
• Multitask across multiple systems while assisting multiple customers simultaneously
• Complete virtual instructor-led education, hands-on experience, and ongoing coaching

Requirements:

• 1+ year of customer service experience (high-volume phone experience preferred)
• Strong communication, problem-solving, and multitasking skills
• Comfortable navigating multiple systems simultaneously
• Strong attention to detail and decision-making abilities
• Reliable attendance and punctuality
• Minimum 25 hours of availability per week
• Must be available to work Saturday and Sunday (6 consecutive hours each day)
• Must be available Friday, Saturday, and Sunday
• Schedule commitment required for the first 6 months
• Holiday availability required
• Full 90-day training commitment required
• Consistent attendance, camera-on participation, and professionalism during training
• Quiet, professional, distraction-free home workspace
• Reliable high-speed internet with Ethernet connection
• Childcare/dependent care arrangements during working hours
• Camera participation required during training and meetings
• Windows 11 PC
• 16GB RAM minimum (32GB recommended)
• SSD with available storage
• Webcam and wired USB headset
• Internet speeds of 50 Mbps download minimum, 5 Mbps upload minimum, and under 100ms ping
• Screenshot of Computer Specs test results included in application
• Screenshots of Facial Recognition Assessment scores included in application
• Complete Criteria Assessments: Live Verify: 4 Part Assessment
• Applicants must be legally authorized to work in the United States and must not require employer sponsorship
• Applications not currently accepted from residents of CA, CO, MD, MA, OR, RI, NJ, WA, or the District of Columbia, or outside of the US
• Candidates must complete interviews and assessments independently without AI tools

Benefits:

• Growth opportunities up to $19/hour within 6-9 months based on performance and attendance
• Eligible bilingual agents may earn $18/hour after passing bilingual assessments
• Comprehensive part-time benefits including Medical, Dental, Vision, Rx Savings, and 401(k)
• Virtual Instructor-led education followed by hands-on experience and ongoing coaching