Donation Processor / Pledge Drive Specialist

Job Description:

• Answer inbound calls from donors
• Follow structured scripts and campaign procedures
• Accurately enter donation and pledge information
• Confirm donor and transaction details
• Navigate computer systems while speaking with callers
• Maintain professionalism and confidentiality
• Follow compliance and quality standards
• Meet established attendance and performance expectations
• Support established nonprofit fundraising campaigns
• Process donors’ pledges or contributions accurately

Requirements:

• A high school diploma or GED
• At least six months of remote customer-service experience or one year of onsite customer-service experience
• Strong verbal communication and active-listening skills
• Accurate data-entry and basic computer skills
• Ability to navigate multiple systems while speaking
• Professional and dependable work habits
• A quiet, dedicated home workspace
• A Windows 11 computer
• At least 8GB of RAM; 16GB is recommended
• A USB headset with noise cancellation
• Wired high-speed internet
• A direct Ethernet connection
• A quiet, distraction-free workspace
• Required certification must be completed before servicing
• Eligibility may depend on experience, location, equipment, background requirements, and certification results

Benefits:

• Work from home
• Flexible scheduling
• Select available servicing hours
• Campaigns may offer servicing intervals throughout the day and night
• Contractors select from available servicing intervals