District Service Manager

Job Description:

• Guide, coach, and direct a team providing direct service and support to Abbott Diagnostics Division customers
• Promote ADD products and strengthen the company’s reputation through exceptional customer service and technical support
• Implement and maintain the effectiveness of the quality system
• Apply knowledge of diagnostics systems and products to ensure adequate customer support and service
• Maintain documentation and records in accordance with quality-system requirements
• Operate within financial-budget constraints and support budget development
• Provide technical direction and ensure staff are trained on required technologies and applications
• Monitor industry trends and recommend operational improvements
• Track product complaints and reliability, prepare reports, and recommend service improvements
• Coach, mentor, conduct performance reviews, and assist with development planning
• Build, motivate, and inspire an effective team; make staffing decisions
• Interact with customers, field service/support personnel, and local Sales staff
• Negotiate with customers to resolve service issues and improve relationships
• Coordinate support levels with service, support, and sales districts
• Analyze departmental issues, performance data, trends, and business/customer impact
• Ensure compliance with FDA and other regulatory agencies
• Interview and select candidates; ensure timely staffing with qualified personnel
• Provide input to department budgeting, planning, projects, and resource requirements

Requirements:

• Bachelor’s degree or equivalent combination of education and work experience
• 4+ years of customer support experience
• Must have a Valid Driver’s License.
• Experience in the diagnostics industry or in a lab environment (preferred)
• Knowledge of regulations and standards affecting IVDs and Biologics (preferred)
• Candidates must reside in the Texas and New Mexico territory
• Up to 50% travel, including overnights

Benefits:

• Career development with an international company
• Free medical coverage eligibility through the Health Investment Plan (HIP) PPO medical plan
• Retirement savings plan with high employer contribution
• Tuition reimbursement
• Freedom 2 Save student debt program
• FreeU education benefit
• Equal opportunity employer committed to employee diversity