Director, People Operations

Job Description:

• Lead the operational core of Ntiva's People functions across Total Rewards, leave and accommodations, performance management, corrective action and terminations, employee-relations investigations, and day-to-day people-services delivery
• Directly manage and develop the People Operations team
• Provide subject-matter guidance, escalation support, and hands-on backup across functional areas
• Collaborate directly with the Director of Talent Acquisition
• Manage the Manager, People Operations as a strategic and escalation partner on complex benefits matters and leave management
• Manage the People Services Specialist, providing guidance on employee relations, performance matters, and employee transitions
• Oversee health and welfare, wellness, retirement, voluntary benefit, and recognition programs
• Lead annual open enrollment and manage broker/vendor relationships
• Maintain benefits compliance, including ACA, ERISA, COBRA, HIPAA, Form 5500, and state mandates
• Assist with 401k and other internal audits with payroll and finance
• Administer multi-state leave and accommodation programs, including FMLA, ADA, state/local leave, parental, STD/LTD
• Run the interactive accommodation process with defensible documentation
• Coordinate workers’ compensation claims and OSHA recordkeeping/reporting
• Oversee performance cycles, goal-setting, calibration, and talent reviews
• Manage succession planning with the Chief People Officer and senior leadership
• Coach managers on performance conversations and development planning
• Own workplace investigations and serve as escalation point for complex matters
• Manage warnings, written warnings, and performance improvement plans
• Partner with Legal on involuntary terminations, risk assessment, and separation documentation
• Oversee offboarding, exit interviews, unemployment claims, access deprovisioning, and state-specific final-pay compliance
• Own HRIS data integrity, lifecycle transactions, policy/handbook administration, and people reporting
• Support HR due diligence and post-close people integration for acquisitions

Requirements:

• 7–10+ years in HR/People Operations, including team leadership
• Required depth across benefits/total rewards, multi-state leave and ADA/FMLA, performance management, and employee relations/investigations
• Strong multi-state employment-law knowledge
• HRIS proficiency required
• Demonstrated AI knowledge and use
• SHRM-SCP / SPHR strongly preferred
• Bachelor's degree or equivalent experience
• U.S. person status welcomed; employment visa sponsorship is unavailable
• Ability and willingness to travel if needed
• Ability to establish a dedicated, safe, secure workspace free from distractions and hazards
• Compliance with Ntiva’s IT User and Security Policies
• Adequate arrangements to avoid significant caregiving interruptions during work hours

Benefits:

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions — 4% match on 5% contribution, no vesting period
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term and Long-Term Disability coverage
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• 8 Paid Holidays
• 3 Floating Holidays
• Education Reimbursement Program
• Employee Referral Program with cash bonus for successful referrals
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Medical benefits, 401(k) eligibility, and PTO
• Remote work arrangement
• Minimal travel (~5 days/year)