Director, PDS Projects

Job Description:

• Represent Facilities Management during project warranty transitions
• Manage warranty support activities from transition through warranty expiration
• Serve as the primary point of contact for complex post-construction warranty escalations
• Escalate and resolve urgent warranty-related issues with internal and external stakeholders
• Collaborate with Design, Engineering, Construction, and Vendor teams to develop corrective solutions
• Lead communication and coordination among clients, regional teams, contractors, vendors, and project managers
• Conduct on-site and virtual meetings to address warranty issues based on scope and complexity
• Analyze root causes of claims to identify recurring defects, trends, and systemic issues
• Monitor claim metrics and support continuous process improvement initiatives
• Ensure compliance with client standards, policies, and contractual requirements
• Build and maintain strong client and stakeholder relationships through proactive communication and attention to detail
• Manage multiple priorities independently while maintaining high service levels and responsiveness

Requirements:

• Bachelor’s degree in Construction Management, Project Management, Engineering, Architecture, Business, or equivalent experience
• 5+ years of experience in facilities management, construction management, or a related field with a focus on post-construction quality assurance or warranty management
• Familiarity with commercial building systems and construction processes
• Strong project management, problem-solving, and root cause analysis skills
• Experience managing contractors and vendors while ensuring compliance with client standards
• Ability to read and mark up construction drawings
• Proficiency in Microsoft Office, Smartsheet, PlanGrid/Forma, and Bluebeam
• Strong verbal and written communication skills with the ability to manage stakeholder relationships effectively
• Ability to work independently with strong organization and time management skills
• Detail-oriented, proactive, and adaptable in a fast-paced environment
• Willingness to travel up to 40%
• Candidates must be authorized to work in the United States without sponsorship
• Submit a resume and cover letter detailing relevant experience

Benefits:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health