Director of Product, Pay

Job Description:

• Own the product experience and technology-enabled workflows moving purchases through payment, invoice processing, and reconciliation
• Lead product strategy, discovery, definition, delivery, instrumentation, and post-launch improvement for Pay
• Define customer and administrator experiences for virtual cards and other payment methods, including controls, payment status, failures, disputes, and intervention paths
• Own product requirements, instrumented quality, and technical integration and viability assessment of payment rails and partners with Engineering
• Improve reliability and operability of payment journeys using production evidence and customer feedback
• Own workflows for invoice capture, extraction, matching, exception resolution, and reconciliation against purchasing activity
• Reduce manual handling and cost-to-serve through improvements in accuracy, automation, and exception handling
• Define Pay-side data and workflows for reconciliation into customer financial systems
• Apply AI-assisted extraction, matching, or exception handling with evaluation, human oversight, and auditability
• Own decisioning-system requirements, customer experience, and payment-rail implementation for approved credit or working-capital offerings
• Build evidence-backed product roadmaps and business-case input for the CTO portfolio process
• Translate Payments business sequences into feasible product plans
• Co-sign specifications with the Payments business and jointly accept delivered work
• Define success metrics and instrumentation before delivery; review post-launch outcomes and recommend whether to scale, improve, or stop
• Recommend Pay module packaging, entitlements, and product mechanics
• Build and instrument promotion and adoption mechanics within Finance-approved economics
• Provide product explanations, documentation, and demo assets
• Build payment controls, auditability, and evidence into the product with Engineering and Security

Requirements:

• Substantial product-management experience in payments, fintech, embedded finance, AP automation, or another financially complex workflow
• Experience leading product managers or clear readiness for product people leadership, with evidence of coaching and developing others
• Demonstrated improvement in a product, reliability, time-to-market, or unit-cost outcome, including how it was measured and what trade-offs were made
• Experience with partner-dependent products and sound build-versus-partner judgment
• Working knowledge of payment flows, card controls, invoice matching, reconciliation, fraud and disputes, and audit requirements
• Ability to work across Product, Engineering, Payments, Finance, Risk, and Operations without confusing collaboration with decision authority
• Clear written communication
• Ability to turn a business requirement into an agreed specification and measurable product outcome

Benefits:

• Meaningful ownership over a core product pillar
• Opportunity to build and develop a high-performing Product team
• Fast-paced, high-ownership environment
• Employer-sponsored 401(k)
• Flexible time off
• Remote work policies
• Medical, dental, vision, and wellness benefits
• Generous leave policies
• Support for new and current parents
• Equity grant as part of the total compensation package