Director of Product Operations

Job Description:

• Manage and develop the product management team
• Partner with product leadership and lead product managers to translate priorities into team capacity and ownership
• Build and run the planning and delivery cadence aligned with company priorities
• Establish standards for specs, QA, definition of done, releases, and outcome tracking
• Track expected and actual outcomes at team and feature level and use insights to improve product decisions
• Lead routing and resolution of production issues, escalations, and urgent requests
• Improve planning, delivery, support, and communication systems through processes, tooling, and automation
• Operate as a player-coach and contribute hands-on when needed
• Represent product in company-wide planning and communication
• Build relationships across engineering, design, go-to-market, customer success, and company leadership
• Hire, coach, and develop product managers against a leveling framework

Requirements:

• 8+ years in product management or product operations, including 4+ years of experience directly managing a team of product managers
• Experience building or improving how a product organization plans, delivers, and tracks outcomes, ideally at a fast-growing company
• Comfortable owning a support or escalation process alongside planning work
• Track record hiring, coaching, and leveling product managers
• Strong analytical instincts; comfortable working directly with data and dashboards
• Excellent cross-functional communication skills; able to represent product credibly with engineering, go-to-market, and company leadership
• Experience in ad tech or complex B2B workflow products is a plus, not required

Benefits:

• Comprehensive healthcare including medical, vision & dental benefits covered at 100% for employees and 50% for dependents
• Fully remote work
• Remote working stipend
• Flexible PTO — take what you need, when you need
• Coffee or Tea Subscription
• Monthly 3 day weekend
• Quarterly bonus included in total compensation (base salary is $175k; total compensation typically ranges from $190k–$205k)