Director of Product, Buy

Job Description:

• Own the buying experience and product decisions shaping marketplace economics
• Lead product work across catalog quality, supplier coverage, sourcing intelligence, and fulfillment reliability
• Partner with Marketplace and vendor operations
• Measure Buy product changes' contribution to purchasing volume, margin, and cost-to-serve
• Establish PM ownership across catalog and search, sourcing and fulfillment, and the vendor network
• Build and develop a product team as staffing and delivery capacity permit
• Own catalog, search, product discovery, sourcing, substitution, cart construction, order placement, fulfillment, and order tracking
• Improve experiences for multi-location customers
• Prioritize catalog coverage and quality gaps
• Develop product levers influencing marketplace margin and fulfillment costs
• Reduce supplier onboarding effort and cost per supplier through product and automation changes
• Improve manual vendor workflows, portal automation, and exception handling
• Define product strategy and requirements for order transmission, supplier portals, catalog feeds, and EDI connections
• Partner with Engineering on integrations to build, automate, improve, or retire
• Evaluate AI-assisted catalog enrichment, cart optimization, sourcing recommendations, substitutions, and reordering
• Defend automation investments against measurable margin, coverage, reliability, or cost-to-serve outcomes
• Recommend Buy packaging, entitlement, and adoption strategy
• Partner with the CTO, Revenue, and Finance on packaging and pricing decisions
• Shape Buy-side mechanics supporting expansion into Govern and Pay
• Use market and customer intelligence, competitive action, win/loss evidence, and customer research to build a ranked opportunity backlog
• Lead discovery and validation before committing significant capacity
• Build an evidence-backed roadmap and business-case input for the CTO portfolio process
• Present a monthly outcome review defending scale, improve, or stop decisions

Requirements:

• Substantial product management experience with meaningful time in marketplaces, e-commerce, catalog or search products, supply chain, or B2B commerce
• Experience managing product managers, or clear readiness to step into people leadership with support
• Demonstrated ownership of a business metric, not only a roadmap
• Fluency in marketplace economics: purchasing volume, margin, supply coverage, and cost-to-serve
• Strong analytical capability
• Comfortable with data, defining instrumentation before launch, and forming and testing hypotheses
• Experience working closely with operations teams
• Clear written communication and ability to make a case to an executive audience in a page
• Comfort with ambiguity and a bias toward validated action over extended analysis

Benefits:

• Meaningful ownership over a core product pillar
• Opportunity to shape how Order.co’s platform evolves as it scales
• Opportunity to build and develop a high-performing Product team
• Employer-sponsored 401(k)
• Flexible time off
• Remote work policies
• Robust medical, dental, vision, and wellness benefits
• Generous leave policies
• Support for new and current parents
• Equity grant as part of the total compensation package