Director of Parcel Portfolio Strategy

Job Description:

• Own and evolve the company’s parcel portfolio strategy to drive margin, service excellence, and competitive advantage
• Define and optimize carrier mix strategy across national, regional, and alternative carriers
• Lead zone-skipping and injection strategy development
• Develop and scale international parcel programs
• Conduct network design audits across the client portfolio
• Evaluate cost, speed, reliability, and customer-experience trade-offs
• Identify systemic margin leakage and implement structural corrections
• Develop portfolio-wide strategic initiatives to strengthen retention and differentiation
• Own pricing strategy integrity and commercial modeling across new and existing clients
• Lead pre-sales solution design for transportation pricing models
• Build and govern cost-to-serve models across Parcel, LTL, and FTL
• Define and enforce margin strategy and pricing guardrails
• Define standardized savings attribution methodology
• Ensure onboarding pricing accuracy and scope integrity
• Conduct scenario simulations to determine optimal carrier mix and service architecture
• Analyze shipment profiles and translate insights into margin and customer-experience improvements
• Develop accurate cost models for deal pricing and protect against post-launch credits
• Lead performance oversight across the parcel portfolio for profitability, SLA adherence, and value realization
• Own executive-level Quarterly Business Reviews and strategic client performance discussions
• Oversee account-level profitability analysis and corrective action planning
• Support Sales in pre-contract modeling and strategic deal shaping
• Deliver executive storytelling communicating value delivered
• Lead escalation management for high-impact client issues
• Drive parcel retention strategy and early risk identification
• Lead and develop a high-performing team
• Establish modeling standards, documentation protocols, and pricing review discipline
• Promote data-driven decision-making
• Collaborate virtually with Operations, Customer Service, Inventory Control, carriers, vendors, and other stakeholders
• Support multi-site transportation and logistics operations across warehouse locations
• Travel 50% as dictated by the position

Requirements:

• 10+ years of experience in parcel strategy for e-commerce businesses
• Experience managing a $100M+ parcel portfolio
• Advanced financial modeling expertise, including transportation cost modeling, scenario simulation, and margin analysis
• Strong P&L ownership and commercial acumen
• Executive client-facing experience
• Deep knowledge of carrier pricing structures
• Experience designing pricing guardrails and margin governance frameworks
• Proven ability to influence Sales, Finance, and Operations leaders
• Strong escalation management and executive communication skills
• Ability to manage multiple priorities simultaneously
• Ability to perform each essential duty satisfactorily
• Ability to support different time zones and time-sensitive business operations

Benefits:

• Fully remote position
• Flexibility to support different time zones and extended hours during peak shipping periods
• Participation in early morning or late afternoon meetings as needed
• 50% travel as dictated by position
• Equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or genetics