Director of Operations

Job Description:

• Build strong local partnerships with physician leaders
• Oversee governance and operations of 6–15 Ambulatory Surgery Centers across multisite and multimarket environments
• Optimize center operations to enable growth across approximately $50M–$100M in revenue
• Build leadership pipelines and develop regional growth strategies
• Manage ASC P&L in partnership with Center Administrators and physician partners
• Execute center strategy with support from the Vice President of Operations
• Identify service-line and organic growth opportunities
• Implement corporate initiatives at assigned ASCs
• Collaborate with marketing, business development, physician recruiting, practice recruiting, communications, and other Directors of Operations to drive volume growth
• Develop facility partnership strategies with the VP and SVP
• Lead business development and strategic planning initiatives, secure ASC and board buy-in, and execute proposed strategies
• Grow case volume, reduce expenses, and improve patient experience and outcomes
• Manage health system partners and provider equity group relationships
• Prepare for and lead ASC board meetings; potentially serve on joint-venture boards or as board chair
• Manage ASC initiatives and day-to-day operations
• Mentor and train Center Administrators and coordinate onboarding and learning and development programs
• Coordinate with Clinical and Revenue Cycle Management teams to improve performance and revenue-cycle KPIs
• Build relationships with ASCs and physicians and conduct quarterly on-site visits as business needs require
• Develop Center Administrators across business-office functions, including clinical and revenue cycle operations
• Develop staffing models, monitor FTE utilization, and recommend cost-effective labor practices
• Provide backup for ASC administrative functions such as payroll and payables
• Partner with corporate functional experts on IT, HIPAA, audits, HR, training, policies, quality, revenue cycle, and procurement
• Identify and promote best practices
• Mitigate legal issues with the VP of Operations and legal department
• Develop and execute ASC-level action plans by identifying opportunities and removing barriers
• Support physician recruitment and retention for business and market development
• Communicate corporate initiatives and develop timely implementation plans with partners
• Engage AMSURG resources and maintain ownership through satisfactory resolution
• Collaborate with the VP on governance and fiduciary responsibilities
• Schedule and lead quarterly board agendas, capture minutes, and follow up on action items
• Oversee quality, operational efficiency, staffing, policies, risk management, regulatory compliance, patient experience, IT/security, and risk mitigation
• Manage and report ASC financial performance
• Develop center budgets and oversee the distribution process with VP support
• Support annual capital requests to drive growth and manage aging equipment
• Meet volume and EBITDA targets
• Budget and forecast P&L with facility stakeholders and VPs
• Oversee Revenue Cycle Management to meet A/R benchmarks and maintain efficient cash flow
• Report to the Vice President of Operations

Requirements:

• Bachelor’s degree in healthcare administration or relevant field, and/or equivalent combination of education and work experience
• Minimum 5–7 years of healthcare management experience
• Experience preferred managing at least $40 million in revenue
• Experience with contract negotiations and managed care models within a complex organization
• Multi-state healthcare system experience preferred
• Minimum 3 years’ experience managing healthcare operations staff
• Knowledge of operations in an outpatient or physician specialty service line preferred
• Clinical and/or Revenue Cycle Management experience preferred
• Willingness to travel up to 60% of the time, with an average travel commitment of 40–60%
• Excellent customer service, interpersonal, leadership, management, organizational, verbal, and written communication skills
• Understanding of healthcare trends and their relationship to Ambulatory Care
• Ability to manage multiple projects under tight deadlines with attention to detail
• Comfortable delivering presentations to senior management, boards, community groups, physicians, and staff
• Ability to work independently without direct supervision
• Ability to integrate and harmonize diversified functions
• Ability to understand, influence, and partner with others
• Excellent judgment and decision-making skills
• Ability to resolve problems quickly and effectively
• Ability to sit or stand for extended periods, operate a computer and office equipment, and communicate clearly in person and/or by phone
• Occasional walking, bending, reaching, and lifting required

Benefits:

• Full-time remote work arrangement
• Travel reimbursement or employer-covered travel implied by required business travel (specific benefit not stated)
• Reasonable accommodations for individuals with disabilities