Director of Operations

Job Description:

• Build strong local partnerships with physician leaders
• Oversee governance and operations of Ambulatory Surgery Centers (ASCs)
• Optimize center operations to enable growth across a multisite, multimarket environment
• Oversee approximately $50M to $100M in revenue and typically 6-15 ASCs
• Build leadership pipelines and develop regional growth strategies
• Manage ASC P&L in partnership with Center Administrators and physician partners
• Execute center strategy with support from the VP of Operations
• Identify service-line and organic growth opportunities
• Implement corporate initiatives at assigned ASCs
• Collaborate with marketing, Business Development, Physician Recruiting, Practice Recruiting, Communications, and other DOOs to drive volume growth
• Develop strategies to grow case volume, reduce expenses, and improve patient experience and outcomes
• Manage health system partners and provider equity group relationships
• Prepare for and lead ASC board meetings; potentially serve on ASC joint-venture boards or as board Chairman
• Manage ASC initiatives and day-to-day operations
• Mentor and train Center Administrators and coordinate onboarding and learning and development programs
• Coordinate with Clinical and Revenue Cycle Management teams to improve performance and revenue-cycle KPIs
• Build relationships with ASCs and physicians and conduct quarterly on-site visits as business needs require
• Develop staffing models and monitor FTE utilization
• Provide backup for ASC administrative functions such as payroll and payables
• Partner with corporate functions on IT, HIPAA, audits, human resources, training, policies, quality, revenue cycle, and procurement
• Identify best practices and motivate adoption of new opportunities
• Mitigate legal issues with the VP of Operations and legal department
• Develop and execute ASC-level action plans
• Support physician recruitment and retention for business and market development
• Broker AMSURG resources and maintain ownership of situations through resolution
• Schedule and lead quarterly board meeting agendas, capture minutes, and follow up on action items
• Oversee quality, operational efficiency, staffing, policies, risk management, regulatory compliance, patient experience, information technology, security, and financial management
• Manage and report ASC financial performance, budgets, forecasts, capital requests, volume targets, and EBITDA targets
• Oversee Revenue Cycle Management to ensure accounts-receivable benchmarks and efficient cash flow

Requirements:

• Bachelor’s degree in healthcare administration or relevant field, and/or equivalent combination of education and work experience
• Minimum five to seven (5-7) years of healthcare management experience
• Experience preferred managing up to $40 million+ in revenue at a minimum
• Experience with contract negotiations and managed care models within a complex organization
• Multi-state healthcare system experience preferred
• Minimum three (3) years’ experience managing healthcare operations staff
• Knowledge of operations in an outpatient or physician specialty service line preferred
• Clinical and/or Revenue Cycle Management experience preferred
• Willingness to travel up to 60% of the time, with an average travel commitment of 40-60%
• Excellent customer service, interpersonal, leadership, management, organizational, verbal and written communication, judgment, and decision-making skills
• Understanding of healthcare trends and their relationship to Ambulatory Care
• Ability to manage multiple projects under tight deadlines with meticulous attention to detail
• Ability to deliver presentations to senior management, boards, community groups, physicians, and staff
• Self-motivated and able to work without direct supervision
• Ability to integrate and harmonize diversified functions
• Ability to understand, influence, and partner with others
• Ability to resolve problems quickly and effectively
• Must be able to sit or stand for extended periods, operate a computer and other office equipment, and communicate clearly in person and/or over the phone
• Requires occasional walking, bending, reaching, and lifting

Benefits:

• Full-time employment
• Remote work arrangement
• Travel reimbursement is not explicitly stated
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions