Director of Client Partnerships

Job Description:

• Own executive relationships with enterprise clients, including economic buyers, senior sponsors, program owners, and cross-functional stakeholders
• Build and manage strategic account plans connecting client priorities, program delivery, value realization, renewal health, and expansion opportunities
• Orchestrate cross-functional teams across learning, program operations, product, marketing, analytics, sales, and leadership
• Anticipate delivery, adoption, stakeholder, renewal, and expansion risks; create mitigation plans and drive internal accountability
• Lead client check-ins, executive updates, and business reviews
• Translate program data, client feedback, and business context into decisions, next steps, and value narratives
• Identify renewal, upsell, cross-sell, and expansion opportunities
• Create repeatable account-management practices, templates, value measurement tools, and renewal/expansion playbooks
• Track and report client health, stakeholder engagement, program quality, learner adoption, business impact, renewal risk, expansion readiness, and account growth metrics
• Partner with Sales and Growth leadership on commercial strategy, SOW development, renewal planning, and expansion sequencing
• Own client outcomes from strategy through execution

Requirements:

• 8 to 12+ years of experience in strategic account management, enterprise client success, consulting, business transformation, workforce transformation, or complex program delivery
• Proven ability to own complex enterprise relationships from strategy through execution, including stakeholder management, delivery oversight, value realization, renewal health, and expansion planning
• Exceptional relationship-building skills with enterprise-level stakeholders
• Strong executive communication skills, with the ability to turn complex information into clear narratives, crisp recommendations, and actionable next steps
• Ability to drive alignment across internal teams without relying on formal authority
• Strong business judgment and organizational acumen, including prioritization, risk management, navigating ambiguity, and balancing near-term delivery with long-term account growth
• Consultative and commercial mindset, including identifying expansion opportunities, shaping a point of view, and building trusted-advisor credibility
• Experience and interest in workforce development, digital transformation, education, Artificial Intelligence, and technology sectors preferred
• Must be located in the United States and compatible with the EST time zone

Benefits:

• Insurance or subsidies based on country
• Unlimited Time Off
• Company-paid holidays
• Official company-wide week long holiday for the last week in December
• Access to free data skills training through our programs
• A company culture that empowers individuals and embraces diversity through its core mission
• Variable compensation in addition to base salary