Director of Business Operations

Job Description:

• Own The Suite’s business systems stack and set its roadmap
• Set and enforce standards for internal tools, automations, and agents
• Audit Airtable systems and decide what to keep, improve, migrate, or rebuild
• Map and improve cross-functional processes
• Reduce redundant tools, duplicate automations, unnecessary notifications, and non-essential meetings
• Lead the Business Operations team, including IT helpdesk, Airtable maintenance, vendor management, and process documentation
• Lead a company-wide email deliverability remediation plan
• Partner with Engineering to build and maintain a unified data layer across HubSpot, Postgres, Airtable, and other sources
• Own The Suite’s AI Transformation and Enablement program
• Lead the cross-functional AI Enablement team
• Support deployment and retirement of team-built AI automations and agents

Requirements:

• Proven experience designing and running business systems at scale, ideally in SaaS or high-growth companies
• Hands-on expertise with a modern operations stack, such as HubSpot, Airtable, Zapier, n8n, Google Workspace, Ramp, and Chargebee
• Experience building AI agents and helping others build them
• Experience piloting internal AI initiatives and putting them into regular use is required
• Track record of auditing complex automation environments, retiring technical debt, and setting documentation and tool standards
• Deep knowledge of email deliverability infrastructure and best practices
• Experience combining multiple data sources into unified reporting, for example from HubSpot, Postgres, and Airtable
• Experience leading operations teams and driving change across functions
• Strategic thinking and clear communication
• Legally authorized to work in the United States

Benefits:

• Equity
• Bonus