Director – Launch Team

Job Description:

• Own customer readiness from qualified opportunity through live, running dock program across regions and the dock business
• Lead and develop Senior Managers and create management pathways for Readiness Specialists
• Set regional outcomes, coach managers, and scale the function while maintaining readiness standards
• Own launch reviews, capacity decisions, and escalation paths when demand exceeds readiness supply
• Own time-to-launch, readiness gate adherence, and capacity modeling across the dock portfolio
• Engage readiness early on council calendars, policy drafting, staffing decisions, and site access
• Partner with Sales and Solutions Engineering leadership on pipeline, site feasibility, and launch sequencing
• Represent the Launch Team in forecast, planning, and executive reviews and surface launch risks
• Develop and maintain readiness playbooks covering site readiness, policy and approval, flight readiness, documentation, and handoff criteria
• Project-manage customers to readiness by owning plans, sequences, dependencies, and launch dates
• Define readiness clearly for customers and enforce readiness gates
• Drive systemic fixes for recurring blockers
• Represent the aggregated customer voice to Product and Engineering and escalate cross-team conflicts
• Apply lessons from council and community meetings to future agency preparation
• Ensure clean post-launch handoff to Customer Success with configuration, policy commitments, and readiness documentation

Requirements:

• 8+ years of relevant experience in customer-facing operations, deployment, implementation, or project delivery, including time in a public safety or regulated environment
• 2+ years leading leaders, with experience managing managers or a team requiring a second management layer
• Experience guiding customers or agencies through public approval processes, including council or board authorization, public comment, privacy and data retention policy, or community engagement
• Experience building organizations through fast growth and repeatable processes in ambiguous environments
• Familiarity with Drone as First Responder concepts of operation and dock-based remote operations
• Fluency in capacity models, forecast discipline, and resource-allocation judgment
• Excellent written and verbal communication
• Ability to travel approximately 30% of the time
• Ability to lift up to 60 lbs unaided
• FAA Part 107 certification within the first 60 days is strongly encouraged for all employees and required for certain positions
• Prior public safety service or agency-side Drone as First Responder program experience preferred
• Direct experience with sUAS or surveillance technology policy, including CJIS, records retention, community oversight ordinances, or state privacy requirements preferred
• Experience with dock-based, remote, and BVLOS operations at scale, site survey, RF and LTE assessment, and network readiness for fixed installations preferred
• Experience owning a customer onboarding or implementation function through rapid growth preferred
• Working knowledge of Salesforce, Palantir, Databricks, or equivalents preferred

Benefits:

• Equity in the form of stock options
• Comprehensive benefits package
• Relocation assistance may be provided for eligible roles
• Group health insurance plans
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan
• Inclusive culture and equal employment opportunity