Director, IT Applications

Job Description:

• Lead delivery, support, maintenance, and optimization of critical business applications
• Serve as product owner for assigned application platforms and establish strategic priorities, modernization initiatives, and technology roadmaps
• Partner with business leaders to understand requirements, identify process bottlenecks, and recommend technology solutions
• Balance business priorities, operational stability, modernization efforts, and technical debt reduction
• Guide application strategy and influence technical direction with technical teams and stakeholders
• Ensure applications meet service-level expectations for availability, performance, incident response, and production support
• Oversee release planning, production readiness, maintenance, and enhancement activities
• Maintain controls around data integrity, compliance, security, and system management
• Monitor application health, technical debt, remediation efforts, risks, and progress for leadership
• Support audits, client reviews, regulatory inquiries, proposal responses, and new client implementations
• Manage vendor and consulting relationships, third-party resources, budgets, and operational objectives
• Partner with compliance, security, infrastructure, architecture, governance, and business operations teams
• Lead, coach, mentor, and develop a high-performing technology team
• Establish expectations, provide performance feedback, delegate effectively, and develop future leaders
• Foster collaboration, trust, continuous learning, professional growth, and accountability

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field
• 10+ years of experience in IT applications, application support, systems delivery, or a related discipline
• 5+ years of people leadership experience
• Strong understanding of application delivery, support, operations, and service level management
• Experience with software development lifecycles, release management, production support, and application maintenance practices
• Experience managing vendors, budgets, resources, operational risks, and delivery governance
• Ability to build trusted relationships with business leaders, technical teams, and external partners
• Strong communication, problem-solving, decision-making, and leadership skills
• Healthcare payer experience, including Medicare and/or Medicaid environments preferred
• Dental payer experience strongly preferred
• Experience supporting delegated healthcare models and healthcare operations
• Experience with Health Solutions Plus (HSP) and healthcare payer administration platforms highly preferred
• Experience participating in audits, regulatory reviews, RFP responses, and client-facing initiatives
• Experience with Agile delivery methodologies
• Familiarity with Azure, APIs, web portals, management information systems, and database technologies
• Experience collaborating with Scrum Masters and Project Managers
• Experience with DevOps practices and modern application delivery approaches
• Previous experience working with Conduent or similar healthcare technology partners is a plus
• Must work from within the United States
• No relocation assistance or sponsorship available

Benefits:

• Competitive pay structure and savings options
• 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines
• Affordable medical insurance with low-cost premiums for employee-only coverage; Liberty subsidizes eligible dependents
• 100% employer-paid dental coverage for employees and eligible dependents
• Vision insurance
• Company-paid basic life and AD&D insurance equal to one times base salary, with supplemental coverage options
• Flexible Spending Accounts for healthcare and dependent care expenses
• Voluntary accident, critical illness, and hospital indemnity insurance
• Long-term disability coverage
• Expansive wellness programs, including wellness challenges, BurnAlong memberships, and gym discounts
• Employee Assistance Program (EAP)
• Generous vacation and sick leave policies, with unused leave rollover
• 10 paid company holidays
• Tuition reimbursement for eligible educational expenses
• Remote or hybrid work options available for various positions