Director, Infrastructure Engineering

Job Description:

• Build and run a high-performing, distributed infrastructure organization of approximately 12 engineers
• Drive operational excellence, reliability, and accountability across infrastructure services
• Manage capital and operating budgets, vendor relationships, and contract negotiations
• Set technical direction across data centers, cloud environments, Linux, Kubernetes, networking, storage, observability, and network security
• Operate as a service provider to Network Operations teams by building and maintaining hardware platforms
• Collaborate with Product and Development teams to define, architect, and document infrastructure solutions
• Incorporate SLAs, performance targets, scalability, and capacity planning into infrastructure design
• Establish and develop team leads and build a leadership bench
• Partner with Security and organizational leadership to define and enforce infrastructure security policies and standards
• Lead security patch and operating system upgrade cadences and partner with audit and compliance teams, including SOX and SOC
• Build strategic plans, roadmaps, and executive presentations connecting infrastructure investment to business outcomes
• Own the 24/7/365 on-call escalation path and build an accountable escalation model and on-call program
• Champion automation, standardization, and modern infrastructure practices
• Identify opportunities for AI to improve infrastructure operations and engineering efficiency
• Represent infrastructure externally with customers and partners as needed
• Serve as infrastructure integration lead for future acquisitions

Requirements:

• 10+ years of experience in infrastructure engineering or operations required
• 5+ years leading teams, ideally including experience leading through team leads or managers
• Deep technical fluency across Linux, Kubernetes, open-source tooling, cloud infrastructure and environments, data center operations, networking, storage, observability, and network security
• Track record of owning capital and operating budgets, managing vendors, and negotiating contracts
• Experience leading teams through a merger integration, org consolidation, or other significant structural change highly valued
• Background in telecom, VoIP, or other carrier-grade / high-availability service environments strongly preferred
• Demonstrated track record of measurable infrastructure cost optimization a plus
• Must work within US business hours
• Occasional travel as needed

Benefits:

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO, PPO’s or a PPO with a HDHP, including HSA, which Ooma helps fund
• Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• FSA Healthcare & Dependent Care
• Commuter Benefits
• Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
• 401(k), including employer match, and Roth
• Employee Stock Purchase Plan (ESPP)
• Paid Time off, Sick Time, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel Assistance Services and Identity Theft
• Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc
• Competitive compensation, benefits and generous company perks
• Flexible work model: fully remote within the US, hybrid, or onsite at the Sunnyvale, CA headquarters, with occasional travel as needed