Director, Business Operations

Job Description:

• Own strategic planning, goal setting, and operational cadence for the Care Operations department
• Lead analysts and project managers through direct management, performance oversight, and professional development
• Design and execute initiatives improving operational efficiency, regulatory compliance, and patient and provider experience
• Direct data analysis and operational reporting to uncover trends, diagnose root causes, and create scalable action plans
• Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies
• Establish tracking frameworks, operational metrics, and performance dashboards for accountability and quality control
• Develop scalable operational infrastructure, best-practice documentation, and continuous improvement mechanisms
• Perform other duties as assigned

Requirements:

• 5+ years of professional experience in business operations, management consulting, program management, or a related field within a healthcare or high-growth environment
• Bachelor’s degree in business, operations, healthcare administration, or a related field (or equivalent practical experience)
• Experience managing direct reports, including analysts or project managers, and driving team performance
• Experience leading end-to-end strategic project management, process improvement, and change management initiatives
• Experience writing and utilizing SQL to query complex datasets and translate operational data into actionable insights
• Ability to design, pilot, and implement scalable operational processes across cross-functional teams
• Proficiency using data analysis and spreadsheet tools such as Excel and Google Sheets
• Ability to manage competing priorities, resolve complex operational challenges, and communicate effectively with senior stakeholders
• Must be legally authorized to work in the United States
• Must not require employment visa sponsorship now or in the future

Benefits:

• 20% Annual Performance-Based Bonus Potential
• Flex PTO policy (3-5 wks/year recommended)
• 11 paid company holidays
• Generous Parental Leave
• Competitive Medical, Dental, Vision, Life, and AD&D insurance
• Equip pays for a significant percentage of benefits premiums for individuals and families
• Spring Health, a 100% employer-paid mental health benefit through Guardian
• 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents
• Employee Assistance Program (EAP)
• HealthJoy, a 100% employer-paid healthcare concierge platform
• 401K Option
• $50/month stipend for home internet expenses
• Initial work-from-home stipend of up to $500
• $200 home office stipend reload at the 3-year mark and every other year thereafter
• Company Laptop