Cybersecurity Analyst

Job Description:

• Formalize and deliver security product tuning requests to improve detection capabilities and efficiency
• Develop and maintain incident response use incidents, knowledge base articles, and relevant documentation
• Coordinate basic forensics activities as needed
• Conduct after-action reviews on high-impact and noteworthy incidents to identify process and human-capital improvements
• Aid in onboarding and mentoring new team members
• Drive and implement continuous improvement, open communication, and knowledge sharing
• Assist with creation, review, and upkeep of internal documentation
• Facilitate reasonable out-of-hours communications, including company email and occasional SOC operations-related phone calls, to resolve escalated issues
• Influence team collaboration, cross-training, and documentation
• Act as a primary subject matter expert for one or more security products
• Act as the initial escalation point for complicated or sensitive work
• Identify and resolve opportunities to automate repetitive tasks
• Proactively propose improvements to reduce risk and potential future incidents
• Maintain high-level expertise with products in use and quickly familiarize with related technologies

Requirements:

• Bachelor’s degree in related field and/or equivalent work experience
• Certified in one or more "intermediate level" security certifications
• 3 years’ experience performing similar duties
• Ability to work all schedules in a 24/7 SOC Environment
• Ability to work in an operational/shift-based environment with flexible working hours, including evenings and weekends
• Demonstrated experience with the security industry, including understanding of best practices, risk mitigation, and compliance frameworks
• Able to function effectively in high stakes and high stress situations
• Legally capable of working in the US or EU or APAC regions as designated
• Passionate about cybersecurity and self-driven to continue learning/developing relevant skillsets and maintaining industry-specific certifications
• Ability to quickly find answers using manuals and/or Internet resources
• Fluent in English in writing and speech, including writing, reading, speaking, and understanding
• Ability to effectively communicate complex security concepts with end customers
• Shift schedules: Sun-Wed or Wed-Sat; 7AM-5:30PM ET, 11AM-9:30PM ET, or 9PM-7:30AM ET

Benefits:

• Flexible Paid Time Off
• 401k with a company match
• Medical, Dental and Vision Coverage
• Voluntary Short Term and Long Term Disability
• Employee Assistance Program with Mental Health Supplement
• Voluntary Basic, Accidental, and other ancillary life insurance
• Health Savings Account Contribution (with selection of a HDHP)
• 10 annual, paid holidays