Customer Support Representative

Job Description:

• Answer inbound customer calls
• Provide support with order placement and invoice/billing assistance
• Make product suggestions according to customer needs to increase sales of specific products/programs
• Demonstrate knowledge of DecoPac products and services
• Present information using approved DecoPac marketing tools and resources
• Accurately record customer activities in the CRM system
• Process orders and product requests in a timely and professional manner
• Maintain high standards of customer service
• Report food safety concerns to the Manager
• Perform other duties as assigned
• Work Monday–Friday from 12:00 PM to 5:30 PM and every 3rd Saturday from 8:00 AM to 2:00 PM
• Work remotely or at the office

Requirements:

• 1 year experience in a customer support or call center environment
• Inside or outside sales experience strongly preferred
• CRM experience preferred
• Ability to self-motivate and work independently and collaborate within cross-functional teams
• Excellent computer knowledge and high aptitude for understanding and utilizing technology within business
• High school diploma or equivalent
• Knowledge and experience of customer service practices
• Bilingual (Spanish) strongly preferred
• Strong verbal and written communication skills
• Strong critical thinking, problem solving and time management skills
• Decision making skills
• Ability to type at least 30 wpm
• Ability to learn and retain new information and concepts
• Strong interpersonal skills
• Attention to detail
• Ability to sit, talk and/or hear, use hands and fingers, and occasionally stand or walk
• Ability to occasionally lift or move up to 10 pounds
• Residency in Minnesota is required

Benefits:

• Employees working an average of thirty (30) hours or more will be eligible to enroll in a comprehensive benefit package