R
Customer Success Manager
RUX Software · via
Devremote
🌎 Remote
Job Description:
- Ensure customers achieve defined success outcomes
- Drive product adoption and usage growth
- Monitor health scores and risk indicators
- Proactively identify gaps in value realization
- Own renewal readiness and forecasting
- Mitigate churn risks early
- Conduct business reviews (QBRs / EBRs)
- Develop documented success plans
- Identify expansion opportunities across seats, modules, and usage
- Partner with Sales on upsell execution
- Position additional value use cases
Requirements:
- Relevant experience and demonstrated capability appropriate to the scope and level of the role
- Strong communication, collaboration, judgment, and accountability for results
- Experience in SaaS, ERP, Microsoft Dynamics 365 Business Central, or RUX customer industries is beneficial where applicable
Benefits:
- Equal opportunity employment and commitment to a workplace where employees are treated with dignity and respect