Customer Success Manager

Job Description:

• Support day-to-day management of assigned client accounts, serving as a responsive point of contact for routine questions and requests, in partnership with a senior CSM.
• Help execute Bridg's client engagement model, assisting with onboarding tasks, status updates, and recurring client touchpoints.
• Monitor client usage and flag early signs of risk or opportunity to the broader Customer Success team.
• Assist in preparing reporting, performance summaries, and materials for client meetings and business reviews.
• Learn Bridg's products in depth and begin fielding first-line client questions, escalating more complex issues to senior team members.
• Collaborate cross-functionally with Product, Delivery, and Technical Operations to help resolve client issues in a timely manner.
• Report to the Sr. Manager, Customer Success.

Requirements:

• 1–2 years of professional experience in a customer-facing role (agency, PR, client-side, consulting, or tech), or a strong internship background in a similar function.
• Familiarity with digital marketing concepts and terminology (e.g., 1PD/3PD, martech/adtech platforms, Customer Data Platforms) is a plus, with eagerness to build deeper expertise on the job.
• Strong organizational skills and attention to detail, with the ability to manage multiple client requests and tasks at once.
• Clear, professional written and verbal communication skills, with a proactive, can-do attitude.
• Comfort with data — able to read a report or dashboard and summarize what it means in plain English.
• Key competencies in Microsoft Office and/or Google Workspace; comfortable with slide building and spreadsheets.
• Exposure to project management or ticketing tools (e.g., Smartsheet, JIRA) is a plus but not required.
• Bachelor's degree or equivalent practical experience.
• Legally authorized to work in the U.S. or Canada.