Customer Solutions Consultant

Job Description:

• Ensure clients run and utilize purchased solutions such as BBHT, Category Twins, and advanced quantitative studies
• Proactively resolve or escalate product adoption bottlenecks
• Enable subscription-included features including quinn Search, norms, heat maps, DIQ, Email Invite Module, Typing Tools, and API connections
• Onboard client leads and team members through Academy training to independently building and running research projects
• Monitor account usage metrics and intervene before low usage impacts renewal
• Join late-stage sales cycles to manage pre- to post-sale handovers
• Provide adoption feedback to Product and track feature uptake and adoption barriers
• Identify expansion opportunities and hand contextualized opportunities to pre-sales
• Answer clients’ research needs using the Agile Insights Platform

Requirements:

• Experience in market research, consumer insights, or a client-facing role at a research SaaS company
• Hands-on experience with survey design and analysis
• Working knowledge of quantitative methods including Conjoint, MaxDiff, TURF, and segmentation
• Familiarity with brand tracking
• Proven track record of running client training, onboarding sessions, and enablement programs
• Ability to collaborate with Client Development teams without crossing commercial boundaries
• US-based
• Availability to work US business hours

Benefits:

• Flexible PTO
• Flexible working hours
• Remote/hybrid opportunities
• Opportunity to work abroad for up to 6 weeks per year
• Dedicated learning budget for every employee
• Company-wide workshops
• Health insurance
• Dental insurance
• Vision insurance
• Support of certified mental health first aiders
• Quantiwell days: global mental health days twice a year
• 401k program with a 3.5% annual match
• Team offsites
• Summer and holiday parties