Customer Service Representative

Job Description:

• Respond to patient and provider inquiries via phone, email, and text in a timely and professional manner
• Provide accurate and thorough information regarding products and services
• Resolve concerns efficiently while maintaining a high level of professionalism
• Maintain and update patient records with accuracy and attention to detail
• Collaborate with internal teams to ensure customer needs are met
• Adhere to company policies, procedures, and service standards
• Perform additional duties as assigned
• Serve as the primary point of contact for patients and medical providers

Requirements:

• High school diploma or equivalent preferred
• Bilingual (English/Spanish) preferred
• Prior experience in customer service or a related field preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Ability to handle sensitive situations with professionalism and discretion
• Ability to sit, stand, and walk regularly
• Frequent use of computer systems and screens
• Frequent use of hands and fingers for data entry
• Regular communication via phone and computer

Benefits:

• Health, dental, and vision insurance
• 401(k) plan
• Life insurance
• Paid time off and company holidays
• Opportunities for professional growth and development