Customer Service Representative

UnityBPO · via Backpacker Job Board

💰 $13/hr 🌎 Remote 📍 Remote, Arizona ⏰ Full Time ⌛ Posted 2 days ago

Provide first-level customer service support for Microsoft Office, customer-specific software applications, laptops, desktops, and mobile phones
Identify and document customer issues clearly and accurately
Escalate unresolved tickets to appropriate internal teams as needed
Accurately document every call
Deliver outstanding customer service through clear communication, patience, and empathy
Assist patients with questions about healthcare portals, scheduling, account access, and other non-clinical needs
Guide patients through healthcare applications so they can access care and information
Support patients and healthcare teams through technology

Must reside in New Mexico, Texas, Oklahoma, or Arizona
Must be available Monday through Friday and/or weekends, with shifts scheduled between 6 AM and 9 PM MST
High School diploma or GED (or equivalent experience)
Must have a hard-wired connection to the router
Previous experience in a customer service or technical support role
Previous call center experience
Basic knowledge of PC operations and desktop applications
Excellent verbal and written communication skills
Ability to multitask and problem-solve in a fast-paced environment
Ability to maintain a calm, professional demeanor in challenging situations
Adaptability and self-motivation in a remote work setting
Strong customer empathy, patience, and commitment to high-quality service
Preferred but not required: Experience with My Pres and My Chart
Preferred but not required: Familiarity with medical terminology
Preferred but not required: Experience working in Electronic Health Record (EHR) systems
Must complete a Speedtest by Ookla speed test and submit a screenshot of upload and download speeds
PC must be connected to the router using an Ethernet connection
Satellite internet is not supported

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