Customer Service Representative

Job Description:

• Support the Customer Service Call Center for physician billing across multiple clients
• Handle a large call volume while ensuring quality customer service and patient satisfaction
• Follow up on issues not resolved during conversations with patients or guarantors
• Answer patient calls within call center metric guidelines
• Assist patients with sensitive and confidential billing inquiries
• Collect outstanding patient balances while meeting client obligations
• Handle multiple tasks and set appropriate priorities with client information
• Maintain HIPAA compliance
• Follow the work schedule and call center phone procedures
• Maintain professionalism and confidentiality

Requirements:

• High School degree or equivalent required
• At least 1 year experience in a medical customer service role preferred
• Previous experience in a call center environment preferred
• Proficiency in Microsoft Outlook, Excel and Word required
• Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus
• Ability to handle sensitive and confidential patient billing issues
• Ability to follow HIPAA compliance guidelines
• Ability to adhere to work schedule and call center phone procedures
• Ability to work in a sitting position, use a computer, and answer the telephone
• Ability to travel
• Candidates must obtain and provide confirmation of all required vaccinations and screenings prior to employment, as applicable and permitted by law

Benefits:

• Position may be eligible for a signing bonus for qualified new hires, subject to employment status
• Conifer observed holidays receive time and a half
• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program
• Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act