Customer Service Representative, I

Job Description:

• Respond promptly to customer inquiries via phone, email, and chat
• Provide accurate information and professional front-line customer support
• Assist with account maintenance, updates, service requests, and product or service questions
• Document customer interactions, requests, and resolutions accurately in CRM systems
• Escalate complex concerns, technical issues, and service-related challenges to the appropriate team or supervisor
• Maintain current knowledge of company products, services, procedures, and support resources
• Resolve customer issues while following service standards and internal procedures
• Maintain customer information accurately and confidentially in compliance with company policies and regulations
• Collaborate with Operations, Technical Support, Sales, and Billing to resolve customer needs promptly
• Participate in departmental meetings, training sessions, and process improvement initiatives
• Perform other related duties as assigned

Requirements:

• High school diploma or GED required
• Fluency in Spanish, including reading, writing, and speaking, required
• 1-2 years of customer service experience preferred
• Experience in healthcare, technology, education, finance, government, call center, or other customer-facing environments is a plus
• Strong verbal and written communication skills with a customer-focused approach
• Basic proficiency with CRM systems; Salesforce preferred
• Proficiency with Microsoft Office applications
• Strong attention to detail and ability to maintain accurate customer records
• Ability to manage multiple tasks and navigate multiple systems in a fast-paced environment
• Effective problem-solving skills with the ability to identify and escalate issues appropriately
• Demonstrated professionalism, confidentiality, adaptability, and teamwork
• Ability to work within Monday-Friday operating hours of 7:00 am-7:00 pm CST
• Ability to sit for up to 8 hours per day and occasionally walk, stand, and lift up to 15 lbs.

Benefits:

• Personal and Sick Paid Time Off
• 401k with a highly competitive match
• 11 Paid Holidays
• Medical/Dental and Vision
• Group Life Insurance, HSA/FSA
• Employee Assistance Program
• Educational Assistance Program
• Ongoing training through the internal learning and development team
• Monthly appreciation events
• Opportunities for career advancement