Customer Service Representative, Bilingual – Spanish

Job Description:

• Answer inbound and outbound customer calls, emails, and live chats in both English and Spanish
• Professionally assist customers with questions, concerns, and account-related inquiries
• Identify, escalate, and document priority issues when necessary
• Follow up on complex customer interactions to ensure resolution
• Accurately record customer interactions and account details across multiple systems
• Build rapport with customers through positive, solution-focused communication
• Maintain professionalism and productivity in a fast-paced call center environment
• Collaborate with leadership and team members to improve customer experience and overall performance

Requirements:

• Fluent in both English and Spanish, verbal and written
• Previous customer service experience required
• Call center experience preferred
• Strong communication and interpersonal skills
• Positive, upbeat, and customer-focused personality
• Self-motivated with strong problem-solving abilities
• Comfortable multitasking across multiple systems and platforms
• Excellent grammar, punctuation, and spelling skills
• Basic computer proficiency including navigation, copy/paste, opening tabs, and typing 30+ WPM
• Reliable attendance and professionalism
• Ability to adapt in a fast-paced, performance-driven environment

Benefits:

• Health, Dental, Vision Insurance
• 401k Savings Plan
• Employee Advancement & Career Path Development
• Monthly Drawings with prizes like gift cards and electronics
• Paid Time Off from day one
• Casual Environment
• DailyPay Partner with access to earnings daily