Customer Service Representative Bilingual: Arabic/english

Job Title

Customer Service Representative Bilingual: Arabic/English - Amman

Job Description

Turkish Content Moderator - Amman

• Review, investigate, and moderate user-generated content in Turkish, including text, images, videos, and other media formats.


• Enforce platform policies and community guidelines consistently and accurately.


• Identify content that violates policies and take appropriate moderation actions.


• Escalate complex or sensitive cases according to established procedures.


• Maintain productivity, quality, and accuracy targets while handling content queues.


• Stay up to date with policy changes and moderation guidelines.


• Collaborate with internal teams to support operational and quality objectives.


• Handle potentially sensitive content while maintaining professionalism and objectivity.
  
  
  

• Native or near-native proficiency in Turkish (spoken and written).


• Good command of English (minimum B1 level preferred).


• Strong attention to detail and analytical skills.


• Ability to make objective decisions based on defined guidelines.


• Good communication and organizational skills.


• Ability to work in a fast-paced environment and meet performance targets.


• Basic computer proficiency and familiarity with internet-based platforms.
  
  
  

• Previous experience in content moderation, customer service, trust and safety, or related fields.


• Experience working in multilingual environments.


• Familiarity with social media and digital platforms.
  
  
  

• Ability to review content that may be sensitive or graphic in nature.


• Work within a structured, performance-driven environment.


• Training and ongoing support will be provided.
  
  
  

• Competitive salary and benefits package.


• Comprehensive training program.


• Career growth and development opportunities.


• Inclusive and collaborative work environment.


• Opportunity to support one of the world's leading digital platforms.