Customer Service Representative At Influx

What We Are Looking For





A strong appreciation for, or hands-on experience with, diverse fashion trends

Experience working with any retail commerce platforms

Familiarity with CRM, e.g., Gorgias and Gorgias AI, or any similar customer support software

Experience using Shopify

Proven experience providing email-based customer support

Excellent written and verbal communication skills

Strong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently

Ability to work independently as well as collaborate effectively within a team environment

Openness to feedback to ensure the delivery of a high-quality customer service experience

Confidence in navigating the competitive fashion and e-commerce landscape

Passion for staying up to date with fashion trends, fabrics, and production processes

Polite, professional demeanor with excellent interpersonal skills

Proactive mindset with the ability to think creatively and solve problems quickly

Strong time management and organizational skills, with the ability to work independently

Capacity to resolve 10 - 15 customer tickets per hour

Proven track record of maintaining a minimum 90% quality score





Qualifications





Equipment Requirements (bring your own device)

Minimum 50 Mbps internet connection

Minimum 8GB RAM - Intel i5 10th gen

Quiet working environment

Noise-canceling headset

No desktops

No Chromebook, no LINUX

Only recruiting from KENYA





Benefits





Performance has its benefits within our Reward and Recognition Program - Club 90.

Work-life balance - No more commuting to work, you get back lost days, a lot of lost days.

We provide an internet allowance to cater for connectivity requirements.