Customer Service Consultant

Job Description:

• Engage with inbound customers online and over the phone
• Uncover customer needs and guide customers through the car-buying process
• Recommend vehicles based on customer preferences using CarMax inventory knowledge
• Guide customers through online sales, appraisals, financing applications, and vehicle delivery scheduling
• Ensure a smooth transition from online shopping to in-store purchasing
• Achieve individual sales and performance targets while providing an iconic customer experience
• Meet applicable automotive salesperson licensing requirements

Requirements:

• Previous sales or customer service experience, ideally in retail or similar environments
• Ability to thrive in a fast-paced environment while managing multiple customer interactions
• Strong listening skills and a customer-focused mindset
• Excellent written and verbal communication skills
• Attention to detail
• Flexibility to work variable shifts, including nights, weekends, and holidays
• Proficiency in Microsoft Suite, Salesforce, and Genesys or equivalent contact center systems
• Must live within 60 miles or 1 hour of the Customer Experience Center location
• Ability to obtain an Automotive Salesperson License in applicable states, which may require testing and travel

Benefits:

• Paid sick time: up to 48 hours per year accrued per pay period
• Vacation time: 80–200 hours per year after a 90-day waiting period, depending on years of continuous service
• 6 paid scheduled holidays per year plus 1 floating holiday
• Holiday Premium Pay when working a scheduled holiday due to business need
• Paid time away for full-time salaried associates for sick leave, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval
• Reasonable accommodation to complete the CarMax Job Application upon request