Customer Service Agent

Customer Service Agent

As a Customer Service Specialist, we need you to:

• Handle customer inquiries via Digital Service Channels: inbound and outbound call center, Chat, Email, Social Media



• Provide customers with data regarding new and existing services/campaigns



• Register customer problems and requests correctly and accurately



• Verify any kind of information related to subscribers



• Follow a high level of customer data confidentiality



• Follow company standards in customer service



• Proper knowledge of Company products/services/promotions/standards.

We need you to have:

• Fluent Armenian (spoken and written); Russian and English are a plus



• Excellent communication skills



• Multitasking skills



• Stress tolerance



• Adaptive to changes



• Quick learner.
  

We promise:

• Health insurance



• Performance-based bonus system



• An additional 10 days off



• Professional development opportunities



• Transportation coverage for night shifts



• Birthday gift



• Special awarding system



• Skill sharing



• Your personal amigo to help you adapt.